Shipping Policy

Shipping Policy

At VagoTravel, we do everything we can to deliver your orders as quickly as possible and in optimal conditions.

1. Delivery areas

We currently deliver:

  • In mainland France
  • In certain countries of the European Union

For any specific requests, please contact us at: contact@vagotravel.fr

2. Processing times

All orders are processed under 1 to 3 working days (excluding weekends and public holidays).

Once your order has been shipped, you will receive a confirmation email with tracking information.

3. Delivery times

Estimated delivery times are as follows:

  • France: 5 to 12 working days
  • Europe: 6 to 14 working days

These deadlines are indicative and may vary depending on demand, periods of high activity or logistical conditions.

4. Delivery costs

  • Free delivery in France
  • Any costs for other countries are displayed during checkout

5. Order Tracking

Upon shipment, a tracking number will be communicated to you.

You can track your order directly via our dedicated page or via the carrier.

6. Delivery delays

Delays may occur beyond our control (carriers, customs, exceptional conditions).

VagoTravel cannot be held responsible for these delays, but we will always do what is necessary to assist you.

7. Incorrect address

It is the customer's responsibility to verify the accuracy of the delivery address.

In case of error:

  • VagoTravel does not guarantee the recovery of the package
  • Additional fees may apply

8. Parcels not received

If your package is marked as delivered but you have not received it:

We will support you through the process.

9. Damaged packages

If your package arrives damaged:

  • Take photos immediately
  • Contact us within 48 hours

We will find a quick solution (replacement or refund).

10. Contact

For any questions regarding delivery:

📧 contact@vagotravel.fr