FAQs
Frequently Asked Questions (FAQ)
🛍️ Orders
How to place an order?
Simply select your product, add it to cart and follow the secure payment steps.
Can I modify or cancel my order?
Yes, you can modify or cancel your order within 12 hours after validation. After this time, the order is already being prepared.
I did not receive a confirmation email, what should I do?
Check your spam folder. If you cannot find the email, contact us at contact@vagotravel.fr.
🚚 Delivery
What are the delivery times?
- France: 5 to 12 working days
- Europe: 6 to 14 working days
Is delivery free?
Yes, delivery is free in France.
How do I track my order?
A tracking number will be emailed to you after shipping.
🔄 Returns & Refunds
Can I return my product?
Yes, you have 14 days after receipt to make a return.
Are the return costs my responsibility?
Yes, unless the product is defective or incorrect.
When will I receive my refund?
Refunds are processed under 5 to 10 working days after receipt of the product.
💳 Payment
What payment methods do you accept?
We accept credit cards (Visa, Mastercard) as well as other secure means available at the time of payment.
Is payment secure?
Yes, all transactions are protected by advanced security systems.
📦 Product
Does the product conform to the photos?
Yes, we do everything possible to present accurate images. Slight variations may exist.
Is the product guaranteed?
Yes, our products benefit from legal guarantees.
📩 Customer support
How to contact you?
You can contact us at any time at:
📧 contact@vagotravel.fr
What is the response time?
We usually respond under 24 to 48 working hours.
❗ Other questions
If you have a question that is not listed here, please do not hesitate to contact us. Our team will be happy to help you.